Workplace · Original Repewo Game
The Launch Decision
A cooling-pump interruption puts safety, evidence, customer trust, supply, cost and timing into conflict.
Writer: RePeWo
Six weeks before market start
Production begins soon. A reliability test found recurring cooling-pump interruptions; the technical cause is not yet confirmed.
- 12,000 units planned in the first three months
- €300,000 immediate decision budget
- Customer update deadline: today, 16:00
Guest play is available. Results stay on this device unless a signed-in user explicitly saves them.
Roles are responsibilities, not player limits
Assign all seven perspectives
Manager
Lead the discussion; balance safety, schedule, cost and customer impact.
- Collect one recommendation from every team.
- State the accepted risk and decision rationale.
R&D
Understand the pump, failure, root-cause hypotheses and evidence needed.
- Separate software and hardware possibilities.
- Evaluate the supplier solution and required tests.
Sales
Prepare realistic customer communication without unsupported promises.
- Collect verified technical facts from R&D.
- Collect supply and commercial facts from Purchasing.
Supplier
Explain the problem, solution, capacity, timing, price and evidence honestly.
- Explain why supply is limited to 60%.
- Offer credible technical and capacity alternatives.
Customer
Clarify acceptable volume, timing, evidence and consequences.
- State minimum acceptable delivery.
- Challenge unclear commitments.
Quality
Investigate detection, root cause, prevention and improved controls.
- Explain how and why the issue appeared now.
- Define containment and verification evidence.
Purchasing
Clarify price, lead time, capacity, alternatives and sourcing risk.
- Confirm revised supplier price and timing.
- Inform Sales, Manager and R&D of commercial impact.
Round 1 — Preparation
Understand the problem, collect evidence, learn pump basics, identify root-cause hypotheses, and clarify supplier, customer and commercial conditions.
If information is missing, talk to the relevant role.
Tasks
Assigned to: Manager
Assigned to: Manager
Assigned to: R&D
Assigned to: R&D
Assigned to: R&D
Assigned to: Sales
Assigned to: Sales
Assigned to: Sales
Assigned to: Supplier
Assigned to: Supplier
Assigned to: Customer
Assigned to: Customer
Assigned to: Quality
Assigned to: Quality
Assigned to: Purchasing
Assigned to: Purchasing
Role check-ins
Manager
- What is your recommendation?
- Which evidence supports it?
- What risk remains?
- Decision criteria
- Deadline and budget constraints
- Role recommendation
- Evidence
- Remaining risk
Final recommendation / output
One balanced launch recommendation with accepted risks and owners.
R&D
- How was the problem detected?
- What evidence supports the suspected root cause?
- Pump behavior and technical hypotheses
- Required verification questions
- Detection evidence
- Confidence level
- Remaining unknowns
Final recommendation / output
A ranked root-cause hypothesis and evidence gap list.
- What exactly is the proposed solution?
- What tests are required?
- System constraints
- Acceptance criteria
- Proposed solution
- Evidence
- Limitations
- Timing
Final recommendation / output
A technical feasibility and test recommendation.
Sales
- Which technical facts are verified?
- What must not yet be promised?
- Customer questions and deadline
- Verified facts
- Uncertainty and test timing
Final recommendation / output
A technically supportable customer message.
- What volume and timing are credible?
- What is the commercial exposure?
- Customer priority and minimum need
- Supply facts
- Cost and alternative-source facts
Final recommendation / output
A realistic delivery commitment.
- What minimum volume and timing are acceptable?
- Which evidence is required?
- Verified current facts
- Decision timing
- Acceptance conditions
- Consequences of a missed commitment
Final recommendation / output
A customer communication recommendation.
Supplier
- Which acceptance tests and system limits apply?
- Proposed solution
- Evidence
- Limitations
- Timing
- Test requirements
- Technical acceptance criteria
Final recommendation / output
A supported technical proposal.
- Which volume, price and timing must be committed?
- Capacity
- Lead time
- Price
- Alternatives
- Commercial priorities
- Required commitment
Final recommendation / output
A supply commitment with constraints.
- What containment and evidence are required?
- Process and sub-supplier evidence
- Known failure information
- Quality acceptance evidence
- Open investigation points
Final recommendation / output
A quality-evidence action list.
Customer
- What is verified and what remains uncertain?
- When will the next evidence be available?
- Minimum acceptable volume
- Timing
- Evidence threshold
- Consequences
- Current plan
- Risks
- Next update timing
Final recommendation / output
Clear acceptance conditions for the launch plan.
Quality
- Which technical causes are plausible?
- What evidence would confirm or reject each cause?
- Detection evidence
- Confidence
- Suspected causes
- Remaining unknowns
- Technical hypotheses
- Test plan
Final recommendation / output
A root-cause and verification recommendation.
- Which process or sub-supplier evidence exists?
- How will recurrence be prevented?
- Containment and detection requirements
- Supplier evidence
- Corrective-action limits and timing
Final recommendation / output
A containment and prevention recommendation.
Purchasing
- What capacity is firm?
- What price, lead time and alternatives apply?
- Required volume and deadline
- Commercial constraints
- Capacity commitment
- Price
- Timing
- Alternatives
Final recommendation / output
A sourcing-risk and cost recommendation.
- What customer minimum must the supply plan support?
- Verified capacity
- Cost exposure
- Alternative sources
- Customer priority
- Commitment boundary
Final recommendation / output
A commercially supportable delivery plan.
Evidence Wall
Separate facts, assumptions, unknowns and sources.
Scenario-specific simulator
Explore configured scenario parameters.
Pump learning toolSimplified discussion model — not an engineering validation tool.
Cost & Budget Calculator
Compare quantities, unit costs and available budget.
Risk Heatmap / Risk Matrix
Discuss severity, likelihood and detection uncertainty.
Option Comparison Board
Compare alternatives using evidence, risk and cost.
Round 2 — Sudden Change
Supplier reports that only 60% of requested replacement parts can arrive on time. Reconsider the plan.
If information is missing, talk to the relevant role.
Tasks
Assigned to: Manager
Assigned to: R&D
Assigned to: Sales
Assigned to: Supplier
Assigned to: Customer
Assigned to: Quality
Assigned to: Purchasing
Role check-ins
Manager
- What is your recommendation?
- Which evidence supports it?
- What risk remains?
- What changed after the 60% availability update?
- Decision criteria
- Deadline and budget constraints
- Role recommendation
- Evidence
- Remaining risk
Final recommendation / output
Revised: One balanced launch recommendation with accepted risks and owners.
R&D
- How was the problem detected?
- What evidence supports the suspected root cause?
- What changed after the 60% availability update?
- Pump behavior and technical hypotheses
- Required verification questions
- Detection evidence
- Confidence level
- Remaining unknowns
Final recommendation / output
Revised: A ranked root-cause hypothesis and evidence gap list.
- What exactly is the proposed solution?
- What tests are required?
- What changed after the 60% availability update?
- System constraints
- Acceptance criteria
- Proposed solution
- Evidence
- Limitations
- Timing
Final recommendation / output
Revised: A technical feasibility and test recommendation.
Sales
- Which technical facts are verified?
- What must not yet be promised?
- What changed after the 60% availability update?
- Customer questions and deadline
- Verified facts
- Uncertainty and test timing
Final recommendation / output
Revised: A technically supportable customer message.
- What volume and timing are credible?
- What is the commercial exposure?
- What changed after the 60% availability update?
- Customer priority and minimum need
- Supply facts
- Cost and alternative-source facts
Final recommendation / output
Revised: A realistic delivery commitment.
- What minimum volume and timing are acceptable?
- Which evidence is required?
- What changed after the 60% availability update?
- Verified current facts
- Decision timing
- Acceptance conditions
- Consequences of a missed commitment
Final recommendation / output
Revised: A customer communication recommendation.
Supplier
- Which acceptance tests and system limits apply?
- What changed after the 60% availability update?
- Proposed solution
- Evidence
- Limitations
- Timing
- Test requirements
- Technical acceptance criteria
Final recommendation / output
Revised: A supported technical proposal.
- Which volume, price and timing must be committed?
- What changed after the 60% availability update?
- Capacity
- Lead time
- Price
- Alternatives
- Commercial priorities
- Required commitment
Final recommendation / output
Revised: A supply commitment with constraints.
- What containment and evidence are required?
- What changed after the 60% availability update?
- Process and sub-supplier evidence
- Known failure information
- Quality acceptance evidence
- Open investigation points
Final recommendation / output
Revised: A quality-evidence action list.
Customer
- What is verified and what remains uncertain?
- When will the next evidence be available?
- What changed after the 60% availability update?
- Minimum acceptable volume
- Timing
- Evidence threshold
- Consequences
- Current plan
- Risks
- Next update timing
Final recommendation / output
Revised: Clear acceptance conditions for the launch plan.
Quality
- Which technical causes are plausible?
- What evidence would confirm or reject each cause?
- What changed after the 60% availability update?
- Detection evidence
- Confidence
- Suspected causes
- Remaining unknowns
- Technical hypotheses
- Test plan
Final recommendation / output
Revised: A root-cause and verification recommendation.
- Which process or sub-supplier evidence exists?
- How will recurrence be prevented?
- What changed after the 60% availability update?
- Containment and detection requirements
- Supplier evidence
- Corrective-action limits and timing
Final recommendation / output
Revised: A containment and prevention recommendation.
Purchasing
- What capacity is firm?
- What price, lead time and alternatives apply?
- What changed after the 60% availability update?
- Required volume and deadline
- Commercial constraints
- Capacity commitment
- Price
- Timing
- Alternatives
Final recommendation / output
Revised: A sourcing-risk and cost recommendation.
- What customer minimum must the supply plan support?
- What changed after the 60% availability update?
- Verified capacity
- Cost exposure
- Alternative sources
- Customer priority
- Commitment boundary
Final recommendation / output
Revised: A commercially supportable delivery plan.
Evidence Wall
Separate facts, assumptions, unknowns and sources.
Cost & Budget Calculator
Compare quantities, unit costs and available budget.
Option Comparison Board
Compare alternatives using evidence, risk and cost.
Risk Heatmap / Risk Matrix
Discuss severity, likelihood and detection uncertainty.
What should the team do now?
Role and team results
The customer is one stakeholder and never determines the whole score. Players sharing a role share that role result.
Task 40 · Evidence 35 · Peer 25
Manager
80/100R&D
80/100Sales
80/100Supplier
80/100Customer
80/100Quality
80/100Purchasing
80/100The team connected evidence, communication and decision ownership.
Make the verification threshold, supplier commitment and customer message more precise.